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Terms and Conditions

Team-Alpha Limited provides its service to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Liability Disclaimer

PLEASE READ CAREFULLY - BY ORDERING FROM THIS SITE YOU ARE INDICATING YOU HAVE READ AND UNDERSTOOD EACH PROVISION AND AGREE TO ALL OF THE FOLLOWING: 

I, the Purchaser, declare and confirm that I am over 18 years of age, that I am familiar with the laws and regulations governing the purchase and use of items sold by Team-Alpha through their website www.team-alpha.ie including Knives and any items which include blades such as Rescue Tools, and that I do not know of any local or national laws or regulations that prohibit me from purchasing or owning these items.

Knife and Rescue Tool products are potentially dangerous and can cause serious injury and even death. I have read and understood all warnings, disclaimers and warranties related to the products offered. I acknowledge that the use of knife in commission of a crime may carry legal ramifications for which I am solely responsible.

I acknowledge that I (the Purchaser) am responsible for the use of any product I purchase on this site safely and legally, and I hereby agree to indemnify and hold harmless Team-Alpha Ltd, its owners, employees, agents and affiliates for any and all legal actions arising from purchase, use or ownership of knives, and accessories from Team-Alpha Ltd, including, but not limited to any lawsuit or claim by myself or a third party for bodily injury, death or illegal activity.

By purchasing from this site, I, the Purchaser, indicate and confirm that I have read and understood the above liability waiver and that I agree to be bound by its terms.

Terms and conditions are subject to change without notice

 

Prices and Promotions

We make every effort to keep the prices listed on Team-Alpha.ie is accurate and up to date, however due to external forces outside of our control this may not always be possible. We have no statutory obligation to sell goods at the price quoted if that price is incorrect; we reserve the right to change prices on the site at any time without notice. All prices quoted online include IRL VAT at 23%

Special offers are any items with a discount greater than 10% off the RRP and are available in limited quantities, sizes and colours. When stock of a special offer runs out we will no longer be able to supply that item at the special offer price, nor will we be able to offer exchanges for special offers returned after stock has run out.

Orders

Team-Alpha.ie ships all orders at the first opportunity.

Whilst we endeavour to ensure that the website reflects current stock levels, some products can sell out very quickly therefore we must advise that placing an order with us does not guarantee availability. In the event that your order cannot be fulfilled we will contact you to inform you of such at the earliest opportunity. In the event that your desired item is out of stock, our customer service team can advise you of an alternative item should you wish.

Orders are shipped by courier on a next day basis unless this is not possible in the case of the item purchased. Please be aware that in some cases where the item ordered is not in stock, delivery can take up to 15 working days.Small items may be sent via An Post using either special or recorded delivery. It is incumbent on you the customer to be ready to receive your order when it is delivered.

→See our Shipping and Delivery information.

Payment

The prices shown for all products and our delivery charges are in Euro. We Accept Payment by Visa, Mastercard and Laser. Team-Alpha.ie uses RealEx , a third party payment-processing company, to process credit card payments made through this website. RealEx Payments uses SSL encryption for all transaction and does not store your card details. Full details of the security policies and controls used by Realex may be viewed on their website http://www.realexpayments.com/ie/security-statement

After completion of your order you will receive an invoice from us via email. Please retain a copy of this for your records. The payment will appear on your bank statement as www.team-alpha.ie. Should you need to contact us about your order, you can do so by emailing customerservice@team-alpha.ie

Personal Information

It is Team-Alpha’s policy to keep your personal and confidential information secure at all times. To read our Privacy Statement in full click here.

Returns

We realise that some circumstances may warrant the return of an order and will do our utmost to facilitate this where appropriate. For more information, see our Returns Policy.

Product Information & Images

We make every effort to ensure that the product information we use is accurate and up to date. All product descriptions are used with the permission of the originator and remain the copyright of the originator. We make every effort to ensure that the product images we use are accurate and up to date. Occasionally it is not possible to show an image with the proper colour, but we make every effort to minimise this. All product images are used with the permission of the originator and remain the copyright of the originator.

Customer Satisfaction

We take the satisfaction of our customers very seriously. If you feel you have received substandard information or services from us we would like to hear about it so that we can prevent the same thing from happening again. We will make every effort to rectify genuine problems as expediently as possible.

Company Information

Please note we are an eCommerce only business and as such we cannot offer facilities to try our products before purchase. However our customer service advisors are more than happy to help you with any queries regarding sizing, product specification etc. Should you wish to contact us, you can do so by emailing customerservice@team-alpha.ie

Team-Alpha Ltd.
19E Rosemount Business Park Drive
Rosemount Business Park
Dublin 11

D11A409
Ireland

Company Number : 439853
VAT Number: IE 9677361P