Returns Policy

We realise that you may wish to return your order and therefore we have a flexible returns policy to help make things more convenient. If you have any questions do not hesitate to contact us.

Returning Goods

In order that we can process your return as quickly as possible, please include a note with the following details: order number, your name, address and telephone number and the reason for returning the goods. Please send returns, with accompanying note, to the following address:

Team Alpha Address is :
Team - Alpha
PO Box 11241
Dublin 11
Ireland.

Phone Number is: 01-8665691
VAT Number: IE 9677361P
Company Number is: 439853

Please Note : Returns will only be accepted if they are returned in their original condition.We will do our best to exchange or refund your item as quickly as possible, but please remember that it may take a few days for us to receive and process the item.

Unwanted or Unsuitable Goods

You are free to return unwanted goods in a new and unused condition within 7 days of delivery for an exchange or for a refund. Please note, to protect our customers we can only refund to the original payment card. We are also unable to refund any return postage or delivery charges. We recommend using a recorded delivery service or equivalent as we can not accept responsibility for goods lost in transit. If your item is excessivley large or heavy, please telephone us to arrange a courier pickup.

Prices & Promotions

Defective goods can be returned within 28 days of delivery as long as they are still in a new and unused condition for an exchange or refund. We can arrange for courier collections or we can refund return postage expenses upon return delivery. However this must be agreed with a member of the web team prior to paying for any postage.

Please note: at the request of some of our suppliers there are some items we may have to send back to the manufacturer for assessment, this may mean there is a delay on either supplying your exchange item or refunding your card.

Incorrect Goods Dispatched

We understand that we are prone to human error occasionally so if we accidentally send you the wrong item then let us know within 28 days of receiving the item and we will replace it for the correct item and refund any postage cost you may have incurred for returning the item to us. Again this must be agreed with a member of the web team first. Courier collections can also be arranged for you in this circumstance.

Refunds Procedure

Where a full refund is the suitable course of action we have a statutory obligation to refund payment to the card used to pay originally within 28 days of the return of the goods. However we do not believe it is right to hold your money for longer than necessary and so a refund will be provided as soon as possible.

Please Note that refunds are processed by credit & debit card companies less quickly than sales. A refund may take up to 10 days to appear on your statement after it has been authorised.

Exchanges Procedure

If you would like to exchange your goods for another item then we would normally have to wait for the goods to arrive with us before sending out your exchange. If the item you have requested is not in stock then we will refund your card.

Please Note: Special Offers are seperate stock items, some items have a selected colour or size at the Special Offer price. Therefor it is not always possible to exchange Special Offers for the same price.